SkyTeam Strengthens Customer Focus, Delivers Network Growth

DUBLIN, June 2, 2016 – SkyTeam, the global airline alliance, will deliver increased customer benefits and more codeshare opportunities for members throughout 2016. Speaking at the 72nd annual IATA AGM held in Dublin, Ireland, SkyTeam CEO and Managing Director, Perry Cantarutti, outlined some of the key highlights expected from across the alliance this year.SkyPriority Customer Audit.Underscoring its commitment to the more than 665M annual passengers that fly on its 20 member airlines each year, the alliance has launched an industry-first customer feedback initiative - the SkyPriority Audit App. The App allows premium customers to rate their travel experience, in an effort to ensure the highest consistency in service delivery across the globe.Following a successful nine-month pilot phase involving over 8,000 top frequent flyers, the SkyPriority Audit App has been launched worldwide. All eligible SkyTeam customers can provide feedback on SkyPriority services at every step of their journey at more than 1,000 airports. Free to download*, the App is available in English, Spanish and Simplified Chinese, with a further 11 languages being rolled out through summer 2016.