Empirix to Optimize Customer Care Environments with Dedicated Analytics and Troubleshooting Capabilities
Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, today announced the launch of its Customer Care solution, a new addition to its Customer Experience Assurance (CEA) portfolio. The solution is designed for use by a service provider’s technical support staff, providing a simplified historical view of individual service experience for the entire customer base. The solution is actively in operation in a number of tier-1 mobile service providers today.