Empirix Announces Enhanced Automation Capabilities
Empirix | November 02, 2016
Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR and Virtual Agent test automation.This release comes with brand new features, including expanded voice biometric and sound processing capabilities, and automatic environment detection. A number of workflow enhancements have also been added to the platform to streamline efficiency and enable quality assurance teams to switch from touch-tone to speech applications without re-coding, recompiling or redeploying assets.