Empirix

Empirix | November 02, 2016

Empirix, Inc. has released a new version of its Hammer Test System for end-to-end call center customer experience IVR and Virtual Agent test automation.This release comes with brand new features, including expanded voice biometric and sound processing capabilities, and automatic environment detection. A number of workflow enhancements have also been added to the platform to streamline efficiency and enable quality assurance teams to switch from touch-tone to speech applications without re-coding...

Empirix | March 07, 2016

Empirix, Inc., the recognized leader in contact center assurance and end-to-end network performance visibility, today announced that its VoiceWatch cloud-based monitoring service detected a service disruption in one of the nation’s largest toll-free networks and notified affected Empirix customers within seconds of the disruption occurring....

Empirix | June 29, 2016

Empirix, Inc., the recognized leader in end-to-end network performance visibility with the unique ability to analyze customer behaviors by application in real time, today announced the launch of its Customer Care solution, a new addition to its Customer Experience Assurance (CEA) portfolio. The solution is designed for use by a service provider’s technical support staff, providing a simplified historical view of individual service experience for the entire customer base. The solution is ac...

Empirix | June 06, 2016

Empirix, Inc., the recognized leader in contact center assurance and end-to-end network performance visibility, today announced that it has received Avaya Dev Connect Certification for the Empirix Hammer Test Platform relative to the Avaya Aura architecture. This capability delivers key functional requirements for any organization or government service deploying secured communications....