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. https://www.ericsson.com/en/blog/2020/4/how-to-accelerate-network-rollout-without-compromising-5g-customer-experience
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SHARESHARESHARE
HOW TO ACCELERATE NETWORK ROLLOUT WITHOUT COMPROMISING 5G CUSTOMER EXPERIENCE
In today’s digitized world, consumers expect nothing less than the best from service providers. They are eager to adopt new technology but are unforgiving when it comes to poor customer experience. Consumers today don’t hesitate to use social media to voice their concerns, and once their complaints are in the public domain they can influence the perception of others easily. To keep their customers happy it’s important for service providers to keep their finger on the pulse when it comes to customer experience while accelerating their 5G rollout. Unfortunately, 5G comes with a new level of network complexity – and I predict it’s going to be more difficult than ever to understand the true experience. Is there a way to solve this conundrum from day one? READ MORE